SMS Privacy Policy & Messaging Terms

1. SMS Privacy Policy

This SMS Privacy Policy supplements the general Task321 Privacy Policy. If there is a conflict concerning mobile telephone numbers, SMS consent, or SMS opt-in records, this SMS Privacy Policy controls for that information.

Information we collect

When you enroll in or interact with the Task321 SMS program, we may collect and process:

• Your name, mobile telephone number, company name, and related account or customer identifiers.
• Your SMS consent status, the date and method of consent, and opt-out or help requests.
• Message content and operational metadata, including the sender, recipient, time, delivery status, and error information.
• Information connected to the requested service, appointment, work order, estimate, invoice, payment, support request, or account notification.

How we use SMS information

We use this information to manage accounts and send requested or authorized transactional and service-related communications, such as appointment confirmations and reminders, work-order updates, estimate or invoice notices, payment-related updates, customer-support messages, and security or account alerts. We may also use records to document consent, honor communication preferences, prevent abuse, troubleshoot delivery, protect the service, and comply with applicable requirements.

Mobile information non-sharing commitment

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect SMS information against unauthorized access, disclosure, alteration, or loss. These safeguards may include access controls, authentication, encryption in transit where supported, logging, monitoring, and restricted service-provider access. No electronic system can guarantee absolute security.

Retention

We retain SMS records only for as long as reasonably necessary to provide the program, maintain consent and opt-out evidence, resolve delivery or support issues, protect the platform, and satisfy applicable legal, accounting, or compliance requirements. Records may then be deleted, de-identified, or securely retained where required.

2. Task321 SMS Messaging Terms

By expressly opting in to the Task321 SMS program, you authorize Fusion Engineering Group LLC to send recurring automated or manually initiated text messages to the mobile number you provided about Task321 services and your related account or service activity.

Program

Task321 SMS Notifications

Sender

Fusion Engineering Group LLC

Frequency

Message frequency varies based on account activity and services requested.

Charges

Message and data rates may apply.

Consent

SMS consent must be freely given, informed, and specific to the described messaging program. Consent to receive SMS messages is not a condition of purchasing or using Task321's core services. Merely providing a telephone number does not by itself enroll you in recurring SMS messages. You may withdraw consent at any time.

Message content

Messages may include account notifications, customer-support communications, appointment confirmations and reminders, work-order status updates, estimate or invoice availability, payment-related notices, and other operational information connected to Task321 services you requested or authorized.

Delivery

Message delivery is subject to carrier and network availability and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages. You are responsible for keeping your mobile number current and for any charges imposed by your carrier.

3. Opting Out and Getting Help

To stop SMS messages, reply STOP. We may send one final confirmation that your opt-out request was processed. After that confirmation, no further messages will be sent under the applicable program unless you provide new consent.

For assistance, reply HELP or contact us using the information below. We also honor other clear and reasonable requests to stop messaging where required by applicable law.

4. Legal Compliance and Your Rights

We operate the SMS program in accordance with applicable privacy, consumer-protection, and telecommunications requirements. Depending on your location, you may have rights to request access, correction, or deletion of certain personal information. We may need to verify your identity before completing a request and may retain limited information where required to document an opt-out, comply with law, or protect the service.

5. Contact Us

For questions about this policy, SMS consent, communication preferences, or privacy rights, contact:

6. Updates to This Policy

We may update this policy to reflect changes to the SMS program, service providers, security practices, or applicable requirements. The updated version will be posted on this page with a revised effective date. Material changes affecting consent will be handled as required by applicable law.